Get in touch with our team
Have questions, comments or feedback to share? Our team would love to hear from you. Pick a topic and send your message below — we reply to the e-mail you provide.
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Frequently asked questions about our support
These are the questions we get the most through the form. Your answer may already be right below.
What is your contact e-mail address?
You can write directly to [email protected] or use the form on this page. Both reach the same inbox of our support team.
How long does it take to get a reply?
We reply within 2 business days, Monday to Friday. Messages about payments, billing and refunds are prioritised. The answer goes to the e-mail address you enter in the form, so please double-check it.
How do I request a refund for a plan?
Select the "Refund" topic in the form and tell us the e-mail used for the purchase and the payment date. Conditions and deadlines are described in our Terms of use.
Do you offer support by phone or WhatsApp?
No. Support is handled only by e-mail and through the form on this page, so every request stays on record in writing.
I could not download my resume as a PDF. What should I do?
Pick the "Problem with my resume" topic and tell us what happened: your account e-mail, the browser you used and, if any error message appeared, its exact text. Those details let us reproduce the problem much faster.
How do I delete my account and my data?
Send the request through the form using the "Privacy and data" topic, from the same e-mail registered on the account. Our Privacy policy also explains how we handle your data.